Frequently asked questions
Most frequent questions and answers
How long will it take to get my Items?
Please keep in mind that shipping times can vary, but typically orders will be delivered within 2-3 weeks from when the order was placed.
Why haven’t I received any updates for my order?
First of all, you should check your SPAM folder, as our emails occasionally tend to fall into this folder. Also, shipping time does not include handling time which is about 5-7 days for us to process and prepare the order.
I Just Paid For My Order. Now What?
- When your order is ready for inspection, our team goes through a thorough quality assurance process to make sure that your order has no flaws, and we try our hardest to have your order delivered to you as soon as possible.
- After inspection, we will ship your order directly to your door.
- You’ll be notified by email with a tracking number so you can track your order with Fedex.
How do i pay for my order?
We are currently accepting:
- Credit Card payments via Square Payments.
- Interac E-transfers
- Cryptocurrency
Instructions for sending e-transfer payments are provided after checkout.
You will receive a confirmation email as soon as the payment was received and can expect to receive your tracking number sent to you shortly after.
For any questions or concerns regarding payments email snkrshopinfo@gmail.com and a member of our team will guide you through the process.
Why Are The Prices So Low?
We offer alternatives to people who are tired of paying ridiculous resell prices for their sneakers and clothing. Our mission is to make all the really expensive hype items —whether it’s footwear or apparel—accessible to everyone who wants them. That’s why we’re proud to offer unauthorized authentic pieces that deliver the same look and quality, without the inflated price tag.
What is "UA"?
“UA” stands for “Unauthorized Authentic.” The concept refers to products made in the same factories, with the same materials and process, as the original branded items—just without official approval for sale.
For example, if a brand like Nike places an order for 10,000 items, the factory might produce 15,000. After the brand inspects and accepts the 10,000, the remaining 5,000 are meant to be discarded. Instead, these extras, whether sneakers or clothing, are acquired by us directly from the authentic factories. That’s how we’re able to offer the same quality and style at a fraction of the price.
Are these products fake?
That’s entirely up to you to decide. What we offer are not typical replicas. Replicas are usually produced in completely different factories using different materials and with much lower quality standards.
UA (Unauthorized Authentic) items, whether sneakers or clothing, are made in the same factories, using the same materials and process as the original branded products. Some people call them “fake” because they weren’t officially released by the brand, while others consider them real due to their identical quality and construction. At the end of the day, it’s up to YOU to decide how you see them.
Why are the prices so much lower here than from resellers?
Because we’re upfront about what we’re selling. Many sellers on platforms like eBay, Instagram, Kixify, and Facebook list UA sneakers and clothing as official branded products—and most buyers can’t tell the difference. We believe in transparency.
UA (Unauthorized Authentic) items make up a large portion of what’s being resold online today, often at massive markups. These pieces are made in the same factories with nearly identical materials, though minor flaws—like extra glue, incorrect stitching, or non-retail packaging—can sometimes occur.
Our goal is to connect you to high-quality alternatives without pretending they’re something they’re not. If that’s not something you’re comfortable with, we respect that, and encourage you to shop elsewhere to avoid any misunderstandings.